Robotic Process Automation RIP??

At the recent European Shared Services Week in Manchester (16th-18th May 2017) there seemed to be a definite shift away from speakers merely saying how they had done a massive ‘lift and shift’ programme. With more SSCs moving into the mature category, delegates now want insights into how to truly transform and optimise processes, and that seems to be about the march of the robotics. Ian Herbert reports

Dates for your diary!

We have a few events and appearances coming up, please see below for details.  If you’d like anymore information about any of these events then please contact the SSC Research team at

15th – 18th May SSON SSC/BPO Conference – Manchester

Ian Herbert is a category judge in the SSON Excellence in Shared services awards

You can find his views here.
15th  June Shared Services Conference (London) at Radisson Blu Portman Hotel, London You can find the report here.
 20th  June The Accountancy Conference 2017
Location: Adelphi House, The Crescent, University of Salford, Salford, M3 6EN
Ian Herbert will discuss the journey of Globalisation and Mixed Models so far at 12:10 PM
29th  – 30th  June ENROAC – Management Accounting Conference – Naples. Paper to be announced
13th July CIPFA Conference, Manchester Ian Herbert will talk about Cognitive Intelligence
13th Oct Fiscal Technologies
Location: Reading Berkshire
Ian Herbert will present a breakfast briefing
17th – 18th Oct Higher Education Services Transformation Conference 2017, Sydney Ian Herbert will talk about Shared Services Journey and Work Readiness