Project Overview

The project is continuously developing and creating activity.

The diverse experiences and positions of each team member mean that the Shared Services Research group has a variety of projects ongoing.  Both academic, practical and student based work is continuously contributing to further understanding in the field.


The Shared Service Project at Loughborough University is focused on continuous investigations into the emerging phenomenon of the Shared Services model through both academic and practice-based research. Loughborough University run working forums on Shared Services Centres each quarter, these have previously been collaborations with the Chartered Institute of Management Accountants (CIMA). These events give professionals and academics an opportunity to explore developments in the areas, gain strategic advice and share views and methods with others.  The forums last for a day where a range of topics are discussed by participating members.  Members are able to access documents and slides presented at the forums.

The range of issues emerging from the research include:

  • Redesign of the multi-divisional corporation
  • Definition of the SSC model and structure
  • Creation of intellectual property (knowledge management)
  • Internal marketing of the concept (Contracts, SLAs, Governance)
  • Benchmarking and  performance indicators
  • Interwoven with ERP and New Working Practices
  • Implications for individual careers and professional territory
  • The role of the SSC in Data Analytics
  • The application of Robotics Process Automation

This list is by no means exhaustive and the research team continue to investigate these areas and more.

For an overview please see the Loughborough SSC project presentation.

Current Issues and Work…

Please click to learn more, or use the side bar to navigate our current work…